DELIVERIES
In order to warrant our
customers a good-quality service, we work with Envialia for spanish mainland shipping, Correos for shipping to Baleares, Ceuta and Melilla, and UPS for internationals shipping.
UPS offers our
customers an order-tracking service which allows them to check on the current
state of their orders anywhere and at any time.
Orders will be delivered to the address provided by the customer within 2 to 7 working days if the goods are available in stock.
In the event that munichshop.net is unable to deliver the order on the agreed date, our After-Sales Service department will contact the customer 1 to 3 working days in order to let them know and proceed to confirm the next service delivery date, change or cancel the order.
In the event that the order has been paid for in advance, a full refund will me made immediately using the same method as the payment was done.
Shipping costs
Spain Mainland
Variable in 30kg. sections. From 8,00€
Spain Baleares
Variable in 5kg. sections. From 13,25 €
Spain Canarias, Ceuta and Melilla
Variable in 10kg. sections. From 51,66 €
Orders delivered anywhere outside mainland Spain (including Ceuta, Melilla and the Canary Islands) will be levied with the corresponding customs duties, which will always be met by the customer.
Free shipping in Spain Mainland and Spain Baleares if order price is higher than 350€ and 420€ respectively.
Shipping to Canarias Ceuta and Melilla, see custom duties & taxes
International Shipping:
Delivery is included in all international orders with European Union Price Tag EU  .
Customs duties & taxes
European Union Citizens
VAT is included in all the products for sale in the web. If buying for a company eligible for VAT payment exclusion, please send you international VAT number and a legal certificate of it.
NO European Union Citizens
All the products purchases are not eligible for VAT deduction unless a legal certificat is present.
We do not ship to P.O. Boxes.
Orders delivered anywhere outside European Union will be levied with the corresponding customs duties, which will always be met by the customer.
Quality guarantee
We guarantee that our customers will be fully satisfied with all the products
purchased at municshop.net.
Should our customers not be satisfied with their purchase, please email us at
info@munichshop.net within 7 running days after receiving the goods.
Returns Policy
No changes will be made without a written, emailed (info@munichshop.net) or faxed (+34) 938.010.454, authorization on the part of MUNICH SHOP S.L.
The procedure for a warranty claim in order to avoid unecessary expenses is:
- Send a photo of the faulty product to info@munichshop.net.
- Note the exact fault in the product.
- Note the order date and number, also note the invoice number issued by MUNICH SHOP, S.L. (essential requirement).
No goods will be changed or allowed to be returned once they have been
manipulated by the customer (i.e. if they are not in a re-saleable condition).
If the change is due to personal reasons (size, color, etc), shipping charges will be met by the
customer and items sent to the address written in the authorization. MUNICH SHOP will exchange the product without any other cost and will ship the products and noted in the Shipping section.
In any case MUNICH SHOP will return the amount paid by the customer, a credit note will be issued for future purchases.
If the change is due to an error made by MUNICH SHOP, we will meet the
charges derived from the return and send out the right products freight paid.
On receipt of the returned order, we will confirm that the goods are in good
condition and that the return is due to an error made by us. After that, we will
proceed to send out the right products.
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Cart Contents
89.25€
